Orders and Payments
Q: When is my payment charged?
A: Your payment is charged at the time you place your order.
Q: Can I change or cancel my order?
A: You have 30 days to return items. Your statutory 14‑day cooling‑off period always applies. For changes, email us as soon as possible.
Q: What payment methods do you accept?
A: Visa, Mastercard, JCB, American Express, UnionPay, Discover, and Diners Club.
Shipping and Delivery
Q: How much is delivery?
A: Free delivery on all orders to eligible UK addresses.
Q: How long does delivery take?
A: Processing 1-2 business days. Delivery 3-5 business days. Total: 4-7 business days.
Q: Where do you ship?
A: All UK postcode areas (England, Scotland, Wales, Northern Ireland). No Channel Islands, Isle of Man, PO Boxes.
Q: What are your business days?
A: Monday to Friday, excluding UK Bank Holidays.
Q: What if my package is lost?
A: If not delivered within 7 business days of the expected delivery date, contact us. We will refund or replace at no cost.
Q: Tracking shows "Delivered" but I didn't get it?
A: Contact us within 3 business days. We will initiate a carrier investigation.
Returns and Refunds
Q: How long do I have to return an item?
A: You have 30 days from delivery. Your statutory 14‑day cooling‑off period always applies and takes priority.
Q: Who pays for return shipping?
A: Meaco does. We provide a free prepaid return label.
Q: How do I get my return label?
A: Email us to cancel or return. We will send you a prepaid label.
Q: Are there any items that cannot be returned?
A: Gift cards, and products that have been installed, modified, or damaged by misuse.
Q: How long until I get my refund?
A: We process refunds within 2 business days of receiving the return. Your bank may take 5‑10 business days to post.
Q: Do your products come with a warranty?
A: Yes. Meaco products are covered by a manufacturer’s warranty. Please refer to the product documentation for specific terms.
Customer Support
Q: How quickly do you respond to emails?
A: Responses within 1 business day (Monday‑Friday, 9AM‑5PM GMT/BST).
Contact Information
Email: info@meaco.online
Phone: +44 1329 317822
Address: Unit A6, Segensworth Business Centre, Segensworth Road, Fareham, England PO15 5RQ, United Kingdom
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT/BST)